Shipping policy
SHIPPING POLICY
Last updated: July 16, 2026
This Shipping Policy explains how orders placed through Treadnite are processed, fulfilled, shipped, and delivered within the United States.
Treadnite is a graphic apparel brand owned and operated by GETRIVA LLC.
SHIPPING DESTINATIONS
Treadnite currently ships to addresses within the United States, Canada, Australia, and the following European Union countries: [liệt kê tên các nước EU cụ thể]. Additional shipping destinations may be added in the future. Available shipping methods, rates, and delivery estimates may vary by destination and are displayed at checkout.
Orders shipped outside the United States may be subject to customs duties, import taxes, value-added tax (VAT), or goods and services tax (GST) imposed by the destination country. These charges are calculated and collected at checkout, and no additional payment should be required upon delivery.
ORDER PROCESSING
Treadnite products are made to order through third-party apparel production and fulfillment partners.
Orders require production and processing before shipment. Processing time is separate from carrier transit time and does not include weekends or public holidays.
Production and processing normally take 2–5 business days.
During periods of high demand, holidays, product launches, or unexpected fulfillment delays, processing may take longer than usual.
Once an order has entered production, it may no longer be possible to change or cancel it.
ESTIMATED DELIVERY TIME BY REGION
Delivery times below are estimates measured from the date an order is shipped and do not include production/processing time.
United States: approximately 3–8 business days.
Canada: approximately 6–12 business days.
Australia: approximately 10–20 business days.
European Union: approximately 10–18 business days.
International deliveries may take longer due to customs clearance, local carrier handling, remote area surcharge zones, or events outside Treadnite's control. These timeframes are estimates and are not guaranteed.
SHIPPING RATES
Available shipping rates are displayed during checkout before payment is completed.
Free tracked shipping is available on qualifying United States orders over $100 USD.
Shipping promotions, minimum purchase requirements, and available shipping methods may be changed or suspended at any time.
ORDER TRACKING
After an order has been fulfilled and transferred to the carrier, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.
Tracking information may take additional time to update after a shipping label has been created.
If you have not received a shipping confirmation email, please check your spam or junk folder before contacting customer support.
SPLIT SHIPMENTS
Products from the same order may be produced at different fulfillment facilities.
As a result, items may be shipped separately and arrive in more than one package. Separate tracking information may be provided for each shipment.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an address error, contact support@treadnite.com immediately and include your order number and the correct shipping address.
We cannot guarantee that an address can be changed after an order has entered production or fulfillment.
If an order is returned because an incorrect, incomplete, or undeliverable address was provided, the customer may be responsible for the cost of reshipping the order.
DELAYED OR LOST PACKAGES
Carrier delays may occur after an order has been shipped.
If tracking has not updated for an extended period or the package appears to be lost, contact support@treadnite.com with your order number and tracking information.
Lost-package claims should be submitted within 30 days after the estimated delivery date so that we can investigate the shipment with the carrier or fulfillment provider.
A delay alone does not automatically mean that a package has been lost.
PACKAGES MARKED AS DELIVERED
If tracking shows that a package was delivered but you cannot locate it:
1. Confirm the shipping address shown in your order confirmation.
2. Check around the delivery location and any secure parcel areas.
3. Ask household members, neighbors, building staff, or reception personnel.
4. Contact the shipping carrier for additional delivery information.
5. Contact support@treadnite.com if the package remains missing.
Treadnite will review the available tracking and delivery information before determining the appropriate resolution.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If an item arrives damaged, defective, or incorrectly fulfilled, contact support@treadnite.com within 30 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Clear photographs showing the damaged, defective, or incorrect area
- A photograph of the shipping label when requested
After the issue has been reviewed and verified, we will provide an appropriate replacement or refund in accordance with our Refund Policy.
RETURN SHIPMENTS
Do not send products back without prior authorization.
After a return request has been approved, our support team will provide the applicable return instructions and return destination.
The legal mailing address displayed on the Treadnite website is not automatically a product return address.
CONTACT US
For questions about shipping, tracking, or delivery, contact:
Treadnite Customer Support
Email: support@treadnite.com
Please include your order number when contacting us about an existing order.