Refund policy
RETURN AND REFUND POLICY
Last updated: July 16, 2026
This Return and Refund Policy applies to purchases made from Treadnite regardless of shipping destination, including the United States, Canada, Australia, and the European Union. Where mandatory consumer protection laws of your country of residence provide rights greater than those described in this policy, those mandatory rights will apply instead, to the extent required by law.
RETURN REQUEST WINDOW
Return requests must be submitted within 30 days after the order is delivered.
Submitting a return request does not automatically mean that the return will be approved. Eligibility depends on the condition of the product, the reason for the request, and the terms described in this policy.
To request assistance, contact support@treadnite.com and include:
- Your order number
- The email address used during checkout
- The reason for your request
- Clear photographs when the item is damaged, defective, incomplete, or incorrect
Products sent back without prior authorization and return instructions will not be accepted.
DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ITEMS
Please inspect your order after delivery.
If an item arrives damaged, defective, incorrectly fulfilled, or incomplete, contact support@treadnite.com within 30 days of delivery.
Include clear photographs showing:
- The complete product
- The damaged, defective, or incorrect area
- The shipping label, when requested
After the issue has been reviewed and verified, Treadnite will provide an appropriate replacement or refund at no additional cost to the customer.
In some cases, returning the affected item may not be required. Do not send the product back unless our support team provides return instructions.
MADE-TO-ORDER PRODUCTS
Treadnite products are generally made to order through third-party apparel production and fulfillment partners.
Customers are responsible for reviewing the product description, selected design, garment type, color, size, quantity, shipping address, and size guide before completing checkout.
We do not provide refunds, exchanges, or free replacements when the customer selected the wrong:
- Size
- Color
- Style
- Design
- Garment type
- Product
- Quantity
We also do not accept returns solely because of a change of mind or personal preference after production has begun.
Nothing in this section limits any rights that cannot lawfully be excluded under applicable consumer protection law.
ADDITIONAL RIGHTS FOR EUROPEAN UNION AND UNITED KINGDOM CUSTOMERS
If you are a consumer residing in the European Union or the United Kingdom, you may have a statutory right to withdraw from your purchase within 14 days of receiving your order, without needing to give a reason, in accordance with applicable consumer protection law. To exercise this right, contact support@treadnite.com within 14 days of delivery. Unless the product is faulty, defective, or incorrectly supplied, you may be responsible for the direct cost of returning the item, and the item must be returned unused and in its original condition. Refunds under this statutory right will be processed in accordance with applicable law. This statutory withdrawal right does not affect your separate legal guarantee that goods must conform to their description and be free from defects for the period required by applicable law.
ADDITIONAL RIGHTS FOR AUSTRALIAN CUSTOMERS
Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
ADDITIONAL RIGHTS FOR CANADIAN CUSTOMERS
Nothing in this policy limits any right or remedy available to you under applicable federal or provincial consumer protection legislation in Canada that cannot lawfully be excluded or limited.
ORDER CANCELLATIONS AND CHANGES
Contact support@treadnite.com as soon as possible if you need to change or cancel an order.
Orders may only be changed or cancelled before production begins.
Because products are made to order, an order cannot be changed, cancelled, or refunded after it has entered production.
Submitting a cancellation request does not guarantee that production can be stopped.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an address error, contact support@treadnite.com immediately with your order number and the correct address.
We cannot guarantee that an address can be changed after production or fulfillment has begun.
If an order is returned because the customer provided an incorrect, incomplete, or undeliverable address, the customer may be responsible for the cost of reshipping the order.
UNCLAIMED OR REFUSED PACKAGES
Packages returned because they were unclaimed, refused, or not collected may be eligible for reshipment.
The customer is responsible for any applicable reshipping costs unless the return resulted from an error by Treadnite or its fulfillment provider.
Returned packages may only be stored by the fulfillment provider for a limited period. If a package is not claimed or reshipped within that period, it may no longer be recoverable.
LOST PACKAGES
If tracking indicates that a package may be lost in transit, contact support@treadnite.com within 30 days after the estimated delivery date.
Include your order number and tracking information.
We will review the available tracking details and investigate the shipment with the carrier or fulfillment provider.
If the package is confirmed lost, Treadnite will provide an appropriate replacement or refund.
PACKAGES MARKED AS DELIVERED
If tracking shows that a package was delivered but you cannot locate it:
1. Confirm the shipping address in your order confirmation.
2. Check around the delivery location and any secure parcel areas.
3. Ask household members, neighbors, building staff, or reception personnel.
4. Contact the shipping carrier for delivery information.
5. Contact support@treadnite.com if the package remains missing.
A package marked as delivered is not automatically considered lost. Treadnite will review the available tracking and delivery information before determining the appropriate resolution.
APPROVED RETURNS
When a physical return is approved, the item must be:
- Unworn
- Unused
- Unwashed
- In its original condition
- Free from odors, stains, damage, pet hair, or other signs of use
- Returned with any original tags, when applicable
Proof of purchase is required.
Our support team will provide the correct return destination and instructions.
The legal mailing address displayed on the Treadnite website is not automatically a product return address.
RETURN SHIPPING COSTS
When a return is approved because an item was damaged, defective, incomplete, or incorrectly fulfilled, Treadnite will cover the applicable return or replacement costs.
For any other return approved at Treadnite’s discretion, the customer is responsible for return shipping costs.
Original shipping charges are not refundable unless the return resulted from an error by Treadnite or its fulfillment provider.
Treadnite is not responsible for unauthorized returns or products sent to an incorrect address.
NON-RETURNABLE ITEMS
The following are not eligible for return unless they arrive damaged, defective, or incorrectly fulfilled:
- Products that have been worn, washed, used, altered, or damaged after delivery
- Products returned without prior authorization
- Products returned after the applicable return window
- Gift cards, if offered
- Products clearly identified as final sale before purchase
- Personalized or customer-specific products, if offered
REFUNDS
After an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for Treadnite to process the refund after approval.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
Shipping charges are not refundable unless the refund resulted from a damaged, defective, incomplete, incorrect, or confirmed lost order.
If more than 15 business days have passed since your refund was approved and the refund has not appeared, contact support@treadnite.com.
REFUND METHOD
Refunds can only be issued to the original payment method used for the order.
We cannot issue a refund to a different card, bank account, digital wallet, or recipient.
If the original payment method is no longer available, contact the applicable bank or payment provider for assistance.
CONTACT INFORMATION
Questions about returns, refunds, damaged products, incorrect orders, or lost packages may be sent to:Email: support@treadnite.com
Telephone: +1 727-621-2886
Legal mailing address:
7901 4th St N, Ste 300
St. Petersburg, FL 33702
United States
The address above is a legal mailing address and is not automatically a product return address. Do not send products to this address without prior authorization.