TREADNITE SUPPORT
FREQUENTLY ASKED QUESTIONS
Find answers about Treadnite products, sizing, orders, shipping, tracking, returns, and customer support.
Shopping Information
What is Treadnite?
Treadnite is a direct-to-consumer graphic apparel brand.
We create original graphic T-shirts and hoodies designed for everyday wear, personal expression, and people who prefer a distinct visual identity.
How do I choose the correct size?
Please review the size guide provided on each product page before placing your order.
The measurements shown in our size charts refer to the garment itself, not body measurements. For the most accurate fit, compare them with a similar T-shirt or hoodie that already fits you well.
Choose your usual size for a regular fit. Consider sizing up if you prefer a more relaxed or oversized fit.
Do I need an account to place an order?
No. You can complete your purchase as a guest.
Creating an account is optional, but it may make it easier to review your order information and purchase history.
How are payments processed?
Available payment methods are displayed during checkout.
Payment information is processed through the secure checkout and the payment provider selected during your purchase. Treadnite will never ask you to send your complete card information by email or social media.
Shipping & Delivery
Where does Treadnite ship?
Treadnite currently ships only to addresses within the United States.
We do not currently offer international shipping. Additional shipping destinations may be added in the future.
Where are Treadnite products produced?
Treadnite products are made to order through third-party apparel production and fulfillment partners.
Orders may be produced and shipped from different fulfillment facilities within the fulfillment network. Items from the same order may therefore arrive in separate packages.
Do you offer free shipping?
Yes. Free tracked shipping is available on qualifying United States orders over $100 USD.
The available shipping method and any applicable charges will be displayed during checkout before payment is completed.
How do I track my order?
After your order has been fulfilled and transferred to the carrier, you will receive a shipping confirmation email containing your tracking information.
Tracking may require additional time to update after the shipping label is created.
If you have not received tracking information or believe there is a problem with your shipment, contact support@treadnite.com and include your order number.
Returns & Refunds
What should I do if my item arrives damaged, defective, or incorrect?
Please contact support@treadnite.com within 30 days of delivery.
Include your order number, a description of the issue, and clear photographs showing the item and the affected area.
After the issue has been reviewed and verified, we will provide an appropriate replacement or refund at no additional cost to you.
How long do I have to request a return?
Eligible return requests must be submitted within 30 days after receiving the order.
To request a return, contact support@treadnite.com with your order number and the reason for the request.
Returns sent without prior authorization will not be accepted.
What should I do if my package is delayed or appears to be lost?
First, check the tracking link provided in your shipping confirmation email.
Carrier delays, severe weather, public holidays, or unexpected fulfillment issues may affect delivery times.
If the package appears to be lost in transit, contact support@treadnite.com within 30 days after the estimated delivery date. Include your order number so that we can investigate the shipment with the carrier.
Who pays for return shipping?
If a return is approved because the item was damaged, defective, or incorrectly fulfilled, Treadnite will provide the appropriate resolution at no additional cost to the customer.
For other approved returns, customers are responsible for return shipping costs.
Do not send an item back until you have received authorization and return instructions from our support team.
Can I return or exchange an item if I selected the wrong size?
Please review the product-specific size guide carefully before placing your order.
Because Treadnite products are made to order, we do not provide refunds, exchanges, or free replacements when the wrong size, color, style, or product was selected during checkout.
What happens if I entered an incorrect shipping address?
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error, contact support@treadnite.com immediately with your order number and the correct address.
We cannot guarantee that an address can be changed after production or fulfillment has begun.
If a package is returned because an incorrect or incomplete address was provided, the customer will be responsible for the cost of reshipping the order.
Can I change or cancel my order?
Contact support@treadnite.com as soon as possible after placing your order.
Orders can only be changed or cancelled before production begins. Because our products are made to order, an order cannot be changed, cancelled, or refunded after it has entered production.
Submitting a request does not guarantee that the order can be stopped before production begins.
How can I contact Treadnite?
For product, order, shipping, or return questions, contact us at:
support@treadnite.com
When contacting us about an existing order, include your order number and the email address used during checkout.
Our support team responds during regular business days.